Optional add-onfrom €19/month
Webphone and Desktop
Browser and desktop calling, chat, presence and shared contacts.
Available forCommunity
Capabilities & roadmap
PBX capabilities, clearly compared.
See what RelayPBX supports today, which edition includes it and what we are building next. No hidden module names and no feature guessing.
33capabilities available today5editions3deployment models
Optional modules
Add only what your team needs.
Extend a lower edition without replacing the whole package. Pricing and eligibility below come directly from the same catalogue used by checkout and licensing.
2Community can use up to 2 optional modules.✓A module already included in an edition is never charged twice.
Optional add-onfrom €12/month
Advanced call policies
Class of Service, PIN authorization and configurable SIP identity headers.
Available forCommunity
Optional add-onfrom €15/month
Call recording
Recording policies, playback and retention controls.
Available forCommunity
Optional add-onfrom €39/month
Call Capture
Downloadable SIP, RTP, RTCP and T.38 diagnostic evidence per call.
Available forBusiness · Contact Center · Service Provider · Enterprise
Optional add-onfrom €12/month
Advanced reports
Detailed call flow, diagnostics, exports and operational reporting.
Available forCommunity
Optional add-onfrom €12/month
Device provisioning
Phone inventory, templates and zero-touch configuration.
Available forCommunity
Optional add-onfrom €15/month
API and webhooks
Versioned API tokens, event delivery and external integrations.
Available forCommunity
Optional add-onfrom €9/month
Virtual fax
Inbound and outbound fax mailboxes with document retention.
Available forCommunity
Optional add-onfrom €9/month
Custom roles
Custom module permissions with separate view and manage access.
Available forCommunity
Optional add-onfrom €39/month
Inbound Contact Center
Live queue wallboard, skill routing, VIP priority, virtual waiting, agent-scheduled callbacks, per-queue SLA, queue-scoped WFM schedules, deterministic Erlang C staffing forecasts, review-only coverage planning with CSV export and bounded intraday reforecasting, after-call work and quality reviews.
Available forBusiness
Optional add-onfrom €69/month
Outbound Call Center
Preview and progressive campaigns, agent scripts, dispositions, callbacks, reports and Do Not Call controls.
Available forBusiness
Optional add-onfrom €49/month
RelayAI
Opt-in insights, evidence-bound copilots, Live Agent Assist, Virtual Receptionist and controlled inbound Voice Agents. Voice Agents disclose AI, use approved tenant knowledge, transfer only to an allow-list, keep a PBX fallback and enforce limits for call duration, concurrent calls and monthly minutes. Autonomous outbound calling remains a protected preview. Provider usage is billed separately, or you can use your approved key/runtime.
Available forBusiness
Optional add-onfrom €39/month
Company SSO
Tenant identity provider and enterprise sign-in policies.
Available forBusiness · Contact Center · Service Provider
Optional add-onfrom €99/month
High Availability (HA)
Continuous PostgreSQL streaming, minute-by-minute configuration, certificate and media synchronization, independent witness and fencing, call-aware drain, monitored node roles and assisted signed failover. Automatic traffic switching is not enabled until the target topology passes a dedicated acceptance test.
Available forBusiness · Contact Center · Service Provider
DeploymentRelayPBX Dedicated Cloud · Self-hosted
capabilities available today
Complete capability matrix
A checkmark means the capability is included without an extra module fee. A plus means it can be purchased separately for that edition.
✓Included in edition+Optional add-on–Not included
| Capability | Community | Business | Contact Center | Service Provider | Enterprise |
|---|---|---|---|---|---|
| Core telephony | |||||
| Users and extensionsSeparate portal users and SIP extensions, bulk creation, multiple extensions per user, caller ID and account codes. | ✓ | ✓ | ✓ | ✓ | ✓ |
| Trunks, DIDs and routingInbound and outbound routes, number patterns, emergency locations and caller identity. | ✓ | ✓ | ✓ | ✓ | ✓ |
| Essential call controls and feature codesCall blocking, transfer, parking, DND, forwarding, intercom, voicemail and diagnostic codes. | ✓ | ✓ | ✓ | ✓ | ✓ |
| Advanced call policiesClass of Service, PIN authorization, PAI and Diversion policies, and approved tenant-level SIP headers. | + | ✓ | ✓ | ✓ | ✓ |
| Webphone and Desktop appRelayPBX Webphone and Desktop calling, audio/video device selection, DTMF, hold, transfer, conference, chat, presence and a shared phonebook. | + | ✓ | ✓ | ✓ | ✓ |
| Security, SIP Event Guard, alerts and tenant SMTPTLS-ready deployment, secret management, MFA-capable identity, host-level blocking of repeated SIP authentication failures, operational alerts and configurable email delivery per tenant. | ✓ | ✓ | ✓ | ✓ | ✓ |
| Call flows | |||||
| IVR menusVisual DTMF menus with media prompts, timeout and invalid-input destinations. | ✓ | ✓ | ✓ | ✓ | ✓ |
| Ring groupsSequential or simultaneous ringing, skip-busy behavior, timeouts and fallback destinations. | ✓ | ✓ | ✓ | ✓ | ✓ |
| Time conditions and holidaysTimezone-aware business hours, exceptions and independent open/closed destinations. | ✓ | ✓ | ✓ | ✓ | ✓ |
| Voicemail and personal call handlingMailbox PIN management, message menus, follow-me, boss/secretary, personal assistant, DND and forwarding. | ✓ | ✓ | ✓ | ✓ | ✓ |
| Media library and music on holdTenant media upload, playback and selection for prompts, services and music on hold. | ✓ | ✓ | ✓ | ✓ | ✓ |
| Business operations | |||||
| Call recordingRecording policies, playback, download, retention and tenant-aware access controls. | + | ✓ | ✓ | ✓ | ✓ |
| Calls, reports and diagnosticsCDR, complete module-by-module call flow, SIP/SDP transcript, exports, filters and operational analytics. | + | ✓ | ✓ | ✓ | ✓ |
| RelayAI insights and evidence-bound copilotsTenant-controlled recording insights plus read-only advisors for operations, security investigations, PBX configuration, voicemail, call flows, outbound campaigns, WFM demand forecasting, inbound intent analysis, IVR prompt wording, approved tenant knowledge and aggregate rated-call billing explanations. Billing explanations cite exact B#### evidence rows and cannot charge, refund, alter a balance or change an invoice. Security investigations cite exact immutable evidence references and cannot remediate. Knowledge answers require exact citations and refuse when evidence is insufficient. Call Quality Coach reviews all seven coaching criteria against exact T#### transcript references and never produces an employee score, ranking or automatic employment action. Every result is retained separately, audit logged and requires human review. | – | + | ✓ | ✓ | ✓ |
| AI Virtual Receptionist and inbound Voice AgentsA controlled real-time voice agent on a standard PBX number: mandatory AI disclosure, approved tenant knowledge, allow-listed human transfers, encrypted message capture with caller consent, PBX fallback, and limits for call duration, concurrent calls and monthly minutes. Autonomous outbound calling is disabled. | – | + | ✓ | ✓ | ✓ |
| RelayAI Provisioning DiagnosticsEvidence-bound diagnostics for one tenant phone from an immutable, redacted P#### snapshot. RelayAI explains likely causes and safe checks but cannot reboot, reprovision, reconfigure or rotate a credential. | – | + | ✓ | ✓ | ✓ |
| RelayAI Live Agent AssistOn-demand guidance for the signed-in agent using only approved tenant knowledge, with exact citations, local PII redaction and named human review. It cannot send a reply, select a disposition, control a call or change PBX configuration. | – | + | ✓ | ✓ | ✓ |
| Phone provisioningInventory, model templates and secure configuration delivery for supported desk phones. | + | ✓ | ✓ | ✓ | ✓ |
| Inbound and outbound faxUser-assigned fax boxes, documents, routing and T.38 or passthrough operation. | + | ✓ | ✓ | ✓ | ✓ |
| API and webhooksVersioned integrations, scoped tokens, event delivery and auditable automation. | + | ✓ | ✓ | ✓ | ✓ |
| Billing controls and financial analyticsRate cards, balances, call charges, finance reports and auditable commercial controls. | – | ✓ | ✓ | ✓ | ✓ |
| Custom roles, audit and undoView/manage permissions, source IP in audit events, configuration transactions and guarded rollback. | + | ✓ | ✓ | ✓ | ✓ |
| Migration, backup and updatesFusionPBX/VitalPBX migration tools, scheduled off-site backups, restore validation and signed component updates. | – | ✓ | ✓ | ✓ | ✓ |
| Call Capture evidenceOptional retained SIP, RTP, RTCP and T.38 packet evidence with per-call PCAP download and strict access control. | – | + | + | + | + |
| Contact center | |||||
| Inbound Contact CenterLive queue wallboard, skill-based assignment, VIP priority, virtual waiting, agent-scheduled callbacks, per-queue SLA, WFM schedules with deterministic Erlang C staffing forecasts, review-only capacity planning with CSV export, bounded intraday reforecasting, pause reasons, after-call dispositions and shared quality reviews. | – | + | ✓ | ✓ | ✓ |
| Outbound Call CenterPreview and progressive campaigns with contact lists, schedules, agent scripts, callbacks, dispositions, reporting and live Do Not Call suppression. | – | + | ✓ | ✓ | ✓ |
| Live supervisionSearchable active calls with tenant, duration and guarded listen, whisper and barge controls. | – | – | ✓ | ✓ | ✓ |
| Platform and governance | |||||
| Multi-tenant control planeIsolated tenant data, delegated administration, superadmin context switching and per-tenant subscriptions. | – | – | – | ✓ | ✓ |
| White labelTenant branding, logo, colors, product name and navigation presentation with accessibility preview. | – | – | – | ✓ | ✓ |
| Tenant lifecycle automationPlans, limits, custom fields, bulk operations, managed provisioning and subscription lease enforcement. | – | – | – | ✓ | ✓ |
| Company SSO and identity policiesOIDC/SAML federation, verified company domains, Google/Microsoft identity and optional MFA policies. | – | + | + | + | ✓ |
| High Availability (HA) and DRContinuous PostgreSQL streaming, minute-by-minute configuration, certificate and media synchronization, independent witness and fencing, call-aware drain, monitored node roles and assisted signed failover. Automatic traffic switching is not enabled until the target topology passes a dedicated acceptance test. | – | + | + | + | ✓ |
| Offline activationSigned, installation-bound licences with a controlled offline window for isolated environments. | – | – | – | – | ✓ |
Core telephony
Users and extensions
Separate portal users and SIP extensions, bulk creation, multiple extensions per user, caller ID and account codes.
Business✓Included in edition
Trunks, DIDs and routing
Inbound and outbound routes, number patterns, emergency locations and caller identity.
Business✓Included in edition
Essential call controls and feature codes
Call blocking, transfer, parking, DND, forwarding, intercom, voicemail and diagnostic codes.
Business✓Included in edition
Advanced call policies
Class of Service, PIN authorization, PAI and Diversion policies, and approved tenant-level SIP headers.
Business✓Included in edition
Webphone and Desktop app
RelayPBX Webphone and Desktop calling, audio/video device selection, DTMF, hold, transfer, conference, chat, presence and a shared phonebook.
Business✓Included in edition
Security, SIP Event Guard, alerts and tenant SMTP
TLS-ready deployment, secret management, MFA-capable identity, host-level blocking of repeated SIP authentication failures, operational alerts and configurable email delivery per tenant.
Business✓Included in edition
Call flows
IVR menus
Visual DTMF menus with media prompts, timeout and invalid-input destinations.
Business✓Included in edition
Ring groups
Sequential or simultaneous ringing, skip-busy behavior, timeouts and fallback destinations.
Business✓Included in edition
Time conditions and holidays
Timezone-aware business hours, exceptions and independent open/closed destinations.
Business✓Included in edition
Voicemail and personal call handling
Mailbox PIN management, message menus, follow-me, boss/secretary, personal assistant, DND and forwarding.
Business✓Included in edition
Media library and music on hold
Tenant media upload, playback and selection for prompts, services and music on hold.
Business✓Included in edition
Business operations
Call recording
Recording policies, playback, download, retention and tenant-aware access controls.
Business✓Included in edition
Calls, reports and diagnostics
CDR, complete module-by-module call flow, SIP/SDP transcript, exports, filters and operational analytics.
Business✓Included in edition
RelayAI insights and evidence-bound copilots
Tenant-controlled recording insights plus read-only advisors for operations, security investigations, PBX configuration, voicemail, call flows, outbound campaigns, WFM demand forecasting, inbound intent analysis, IVR prompt wording, approved tenant knowledge and aggregate rated-call billing explanations. Billing explanations cite exact B#### evidence rows and cannot charge, refund, alter a balance or change an invoice. Security investigations cite exact immutable evidence references and cannot remediate. Knowledge answers require exact citations and refuse when evidence is insufficient. Call Quality Coach reviews all seven coaching criteria against exact T#### transcript references and never produces an employee score, ranking or automatic employment action. Every result is retained separately, audit logged and requires human review.
Business+Optional add-on
AI Virtual Receptionist and inbound Voice Agents
A controlled real-time voice agent on a standard PBX number: mandatory AI disclosure, approved tenant knowledge, allow-listed human transfers, encrypted message capture with caller consent, PBX fallback, and limits for call duration, concurrent calls and monthly minutes. Autonomous outbound calling is disabled.
Business+Optional add-on
RelayAI Provisioning Diagnostics
Evidence-bound diagnostics for one tenant phone from an immutable, redacted P#### snapshot. RelayAI explains likely causes and safe checks but cannot reboot, reprovision, reconfigure or rotate a credential.
Business+Optional add-on
RelayAI Live Agent Assist
On-demand guidance for the signed-in agent using only approved tenant knowledge, with exact citations, local PII redaction and named human review. It cannot send a reply, select a disposition, control a call or change PBX configuration.
Business+Optional add-on
Phone provisioning
Inventory, model templates and secure configuration delivery for supported desk phones.
Business✓Included in edition
Inbound and outbound fax
User-assigned fax boxes, documents, routing and T.38 or passthrough operation.
Business✓Included in edition
API and webhooks
Versioned integrations, scoped tokens, event delivery and auditable automation.
Business✓Included in edition
Billing controls and financial analytics
Rate cards, balances, call charges, finance reports and auditable commercial controls.
Business✓Included in edition
Custom roles, audit and undo
View/manage permissions, source IP in audit events, configuration transactions and guarded rollback.
Business✓Included in edition
Migration, backup and updates
FusionPBX/VitalPBX migration tools, scheduled off-site backups, restore validation and signed component updates.
Business✓Included in edition
Call Capture evidence
Optional retained SIP, RTP, RTCP and T.38 packet evidence with per-call PCAP download and strict access control.
Business+Optional add-on
Contact center
Inbound Contact Center
Live queue wallboard, skill-based assignment, VIP priority, virtual waiting, agent-scheduled callbacks, per-queue SLA, WFM schedules with deterministic Erlang C staffing forecasts, review-only capacity planning with CSV export, bounded intraday reforecasting, pause reasons, after-call dispositions and shared quality reviews.
Business+Optional add-on
Outbound Call Center
Preview and progressive campaigns with contact lists, schedules, agent scripts, callbacks, dispositions, reporting and live Do Not Call suppression.
Business+Optional add-on
Live supervision
Searchable active calls with tenant, duration and guarded listen, whisper and barge controls.
Business–Not included
Platform and governance
Multi-tenant control plane
Isolated tenant data, delegated administration, superadmin context switching and per-tenant subscriptions.
Business–Not included
White label
Tenant branding, logo, colors, product name and navigation presentation with accessibility preview.
Business–Not included
Tenant lifecycle automation
Plans, limits, custom fields, bulk operations, managed provisioning and subscription lease enforcement.
Business–Not included
Company SSO and identity policies
OIDC/SAML federation, verified company domains, Google/Microsoft identity and optional MFA policies.
Business+Optional add-on
High Availability (HA) and DR
Continuous PostgreSQL streaming, minute-by-minute configuration, certificate and media synchronization, independent witness and fencing, call-aware drain, monitored node roles and assisted signed failover. Automatic traffic switching is not enabled until the target topology passes a dedicated acceptance test.
Business+Optional add-on
Offline activation
Signed, installation-bound licences with a controlled offline window for isolated environments.
Business–Not included
Edition limits and deployment availability are shown on the pricing page.
Roadmap
What comes next
Near-term direction, published transparently. Priorities may change after security, acceptance and customer feedback; roadmap items are not contractual delivery dates.
Automatic HA traffic switching and certified failover
Floating IP or approved load-balancer cutover, host and network failure injection, automated witness decisions and repeatable RPO/RTO acceptance for supported active/passive topologies.
Compliant outbound AI Voice Agent
Human-controlled campaign activation with consent, DNC, calling-hours, verified caller identity, abandonment, capacity and immediate human takeover safeguards.
Native mobile dialers
iOS and Android clients sharing presence, chat, phonebook and secure provisioning.
Broader phone certification
Lab-tested firmware matrices and more zero-touch vendor templates.
Regional managed clusters
Additional regions, data-residency choices and managed redundancy tiers.
Add-on and partner marketplace
Signed extensions, certified integrations and partner-delivered vertical packages.
RelayPBX
Match the edition to the call path you actually operate.
Start with the edition comparison, then configure capacity, hosting and support in one guided order.