Support center

One case. The complete operational context.

Open a tenant-scoped support case, attach a logical call session and keep every response, status change and next action in one secure conversation.

Open customer portal Search knowledge base

Authenticated case historyTenant and installation contextCall-session correlation

Live service statusautomatic

Check the current health of the website, PBX Cloud, identity, licensing and release downloads in one place.

Open the public status pageCheck now →

Choose a path

Resolve, report or plan.

SELF-SERVICE

Resolve an issue

Field-tested troubleshooting and configuration guidance.

Open knowledge base →DOCUMENTATION

Plan a deployment

Architecture, security, lifecycle and operating procedures.

Read documentation →COMMERCIAL SUPPORT

Open a support case

Track impact, severity, tenant, installation, call session and the complete conversation with support.

Enter customer portal →

Case severity

Impact determines the response path.

Critical

Production calling is unavailable, emergency routing is impaired or a confirmed security incident is active.

During the selected plan's staffed hours

High

A major function is degraded, business impact is material and no acceptable workaround exists.

Business hours

Standard

Configuration guidance, an isolated defect, a question or an improvement request.

Business hours

A better diagnostic case

Share the smallest useful evidence.

The portal records the affected time window, tenant, installation, logical call session, expected behavior and business impact. Credentials and unrestricted packet data are never requested in free text.

01
Identify impact
Tenant, service, users and business consequence.
02
Attach a call session
Logical flow, hangup cause and safe SIP metadata.
03
Continue in one thread
Every response and status change stays with the same case.

PARTNERS & SERVICE PROVIDERSNeed a white-label operating and escalation model?

Explore Service Provider →