Delete your RelayPBX account

Email privacy@relaypbx.com from the address assigned to your account. Use “RelayPBX account deletion” as the subject and include the account email plus, if known, the organisation or tenant name. Do not send a password, MFA code, SIP secret or identity document unless we request proportionate verification through a secure channel.

If you can access the customer portal, you may also open a privacy request under Support. The mobile app is not required to submit a request.

We verify that the request comes from the account holder or an authorised organisation administrator. We explain whether deletion concerns a personal account, tenant membership or the organisation service. Deleting an organisation may require its owner’s approval and cancellation of an active contract.

If communications data is controlled by your employer or another RelayPBX customer, we refer the request to that controller or help them fulfil it.

After verification, we delete or irreversibly anonymise the account, active sessions, device associations and personal profile data that is no longer required. Access to RelayPBX Mobile and the portal ends. You may request an export before deletion where that right applies.

Uninstalling the app, unregistering a phone or cancelling a subscription does not by itself delete the account.

Minimal records may remain where tax, accounting, security, dispute handling, abuse prevention or a documented legal hold requires them. Backups expire through their rotation cycle and retained records are not used for ordinary continued account use. The Privacy Notice explains scope and retention periods.

We acknowledge the request and generally respond within one month. If the request is complex or requires a tenant controller, we explain the status and legal basis for the next step. Completion is confirmed using the verified contact address.